Your Right to Complain

Your Right to Raise a Concern

At Trinity Academy Newcastle Trust, we take the privacy and protection of personal data seriously.

If you are concerned about how we have collected, used, or handled your personal information, you have the right to make a complaint.

Contact the School First

We encourage you to contact us in the first instance so we can try to resolve your complaint directly.

Data Protection Contact:
Data Protection Lead / School Business Manager / DPO

Trinity Academy Newcastle Trust
Condercum Road
Data.central@tanmat.org

We will acknowledge your complaint and aim to respond within one month.

Contact the Information Commissioner’s Office (ICO)

If you are not satisfied with our response, or believe we are not complying with data protection law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office (ICO)
🌐 Website: https://www.ico.org.uk
📞 Helpline: 0303 123 1113
📮 Address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Your Rights Under Data Protection Law

Under UK GDPR, you have rights including:

• The right to access personal data
• The right to have inaccurate data corrected
• The right to request deletion of data (where appropriate)
• The right to restrict or object to processing
• The right to data portability

For more information, please see our [Privacy Notice / Data Protection Policy] on the school website.

Important Information for Parents and Learners

• Complaints relating to safeguarding concerns will be handled under the school’s Safeguarding Policy.

Data protection complaints do not replace the school’s general complaints procedure, which may be used alongside this process.